Computer Outage - ITS Client Services

UIS leverages CrowdStrike for our endpoint protection. We are aware of the globally-impacting technical issue with CrowdStrike software that may cause Windows computers to be unresponsive and display the “blue screen of death." 

If your university-owned computer is experiencing issues, please contact ITS Client Services at techsupport@uis.edu or call 217/206-6000. We ask for your patience and understanding as we work to support all impacted individuals.

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Required Zoom Update - ITS Client Services

Zoom Desktop Client Update

If you use the Zoom Desktop client, please update your software to the most recent version. Zoom requires a minimum version every 3 months in an effort ensure users have current privacy and security enhancements. Information on viewing your Zoom version number can be found at Zoom Support: https://support.zoom.us/hc/en-us/articles/201362393

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Important Duo Security Enhancements

Duo Security Enhancements to Duo Mobile Generated Passcodes and Device Management Communications

What is happening?

In our continued efforts to improve Duo 2-Factor Authentication configuration for enhanced security and usability, starting July 17, 2024, Duo Mobile generated passcodes will have a 30-second expiration limit.

Additionally, users will now be notified by Duo Mobile Push, when a new device is added to or removed from their Duo profile.

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ITS Announcement - Increased Duo Phishing Attacks

Dear Faculty and Staff, 

The cybersecurity team is seeing an increase in compromised accounts through sophisticated attacks, particularly related to Duo MFA, the University of Illinois’ multifactor authentication (MFA) solution. 

What is happening? 

Fraudulent emails, known as phishing, are a common way criminals steal NetIDs and passwords and gain access to your private information and university resources. 

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Welcome

Information Technology Services (ITS) advances the mission of UIS by ensuring reliable core systems and network infrastructure, excellent technology support, and promoting and assisting technology integration into the curriculum and business processes.

ITS provides all UIS students with a selection of valuable collaboration and productivity tools, enabling you to take a proactive role in your education, research, and careers.

ITS Summer Workshop Series: Sending Mass Emails with Email+

Spend your summer with ITS! We'll be hosting weekly 30-minute workshops on a variety of topics. There is something for everyone!

There is no need to register. Join us in person in UHB 2028 or via Zoom.

Sending Mass Emails with Email+ | July 24 from 9:30-10 a.m.

Email+ is our solution for sending mass emails that are not blocked or marked as spam. Email+ also provides helpful data, such as how many people open your email. Emails can also be personalized with customized data fields.

ITS Summer Workshop Series: Working with Data in Excel

Spend your summer with ITS! We'll be hosting weekly 30-minute workshops on a variety of topics. There is something for everyone!

There is no need to register. Join us in person in UHB 2028 or via Zoom

Working with Data in Excel | July 11 from 11-11:30 a.m.

Excel is a powerful tool for organizing, managing, and analyzing data. In this session we'll explore Excel's sorting and filtering tools - including creating a custom sort and filtering text, dates, and number fields.

ITS Summer Workshop Series: Outlook Polls

Spend your summer with ITS! We'll be hosting weekly 30-minute workshops on a variety of topics. There is something for everyone!

There is no need to register. Join us in person in UHB 2028 or via Zoom

Outlook Polls | June 27 from 10-10:30 a.m.

Scheduling meetings has never been easier! Outlook polls integrate with the calendar so meeting organizers can offer options when attendees are available and attendees can easily select times that work for them.