Welcome Message from ITS

Welcome to both new and returning members of the UIS community.  ITS stands ready to assist you with all your technology issues and questions.

ITS Client Services is your first point of contact for all technology issues regardless of device, platform, or operating system.

ITS is available to you in a variety of ways:

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Information Technology Services - Tools for the New Semester

With the start of the semester upon us, we wanted to remind you of the many tools and resources that are available to support you and your students.

Please contact us if you would like to talk more about any of these tools. You can also check out our UIS Knowledge Base for quick access to articles and support materials about services: https://go.uis.edu/UISKB. We look forward to hearing from you!

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Join ITS for a Tour of Our Refreshed Classrooms!

It has been a busy summer in our classrooms - we have successfully converted 34 classrooms to be hyflex! Our classroom technology refresh project has also involved installing annotating monitors, second monitors, bring-your-own-device capabilities, document cameras, and easy-to-use control units to manage the technology. 

We are inviting all faculty who haven't yet seen the upgraded classrooms to join us Tuesday, August 22 at 11:30am in UHB 1007 for a tour!

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Announcing Jabber - Bringing Your Office Phone to Your Computer or Mobile Device

ITS is offering a new service to campus that allows employees to make/receive phone calls to their office number on their cell phone or laptop/desktop.

This service will replace IP Communicator, which has been used as a 'soft phone'. IP Communicator will be retired as of September 1 for legal compliance reasons. Ray Baum's Act requires that location information be included with a 911 call and IP Communicator does not provide that information. Support for IP Communicator ended as of September 30, 2022.

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Hardware Recommendations

It is recommended that hardware meet at least the minimum standards summarized in the table below. Students should also check with their school or department to determine if there are additional requirements for their course of study.

Minimum Recommendations

Schedule Your Tour of Our Refreshed Classrooms

ITS is excited to announce that we are in the implementation portion of our classroom technology refresh project - converting 34 classrooms to be hyflex and installing annotating monitors, bring-your-own-device capabilities, and easy-to-use control units to manage the technology. 

You can schedule a tour of our refreshed classrooms using the button below:

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Maintenance for Wi-Fi and VPN - May 17

During the break between semesters, ITS will be upgrading the servers that host Wi-Fi and the VPN on the afternoon of Wednesday, May 17

Users may experience a brief interruption in Wi-Fi service during this time. Users already connected to the VPN should remain connected, but there may be a brief period when new connections will not be available.   

If you have any questions or concerns, please contact ITS Client Services at techsupport@uis.edu

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