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Phone Service Outage: Receiving Calls from Outside UIS
We are currently experiencing a hardware failure that is affecting campus phone service. At this time, outgoing calls and internal office‑to‑office calls are functioning normally. However, we are unable to receive incoming calls from outside UIS.
Replacement hardware is scheduled to arrive tomorrow morning. We will send a follow‑up email once full phone service has been restored.
Continued Zoom Maintenance TONIGHT: Brief Service Interruption Overnight
To improve operational efficiency and maximize cost savings for the university, UIS will be migrating our Zoom environment into the UIUC tenant. Originally scheduled for last night, the migration will complete tonight.
Please be aware of the following maintenance window:
Printing at UIS has become even easier with the new Pharos Mobile Print. With Pharos Mobile Print, users can either send an email with the file they need to print attached or they can use My Print Center.
Sending an Email Attachment
To use Pharos Mobile Print, create a new email addressed to pharosmobileprint@uis.edu. Next attach the document that you want to print to the message and press send.
Note: Attachments must be one of the following file types to show up in the print queue:
Upcoming Zoom Maintenance: Brief Service Interruption on Feb 3
To improve operational efficiency and maximize cost savings for the university, UIS will be migrating our Zoom environment into the UIUC tenant.
Please be aware of the following maintenance window:
Preparing for the unexpected is what makes our campus resilient
We have returned all campus services back to UIS. All applications should be fully functional.
You can continue sharing feedback through the feedback form.
A huge thank you goes out to everyone who helped us test this morning. We appreciate you! Your partnership has helped make this an incredibly valuable exercise and is paving the way for UIS be even more prepared and resilient.
UIS ITS Client Services
ITS will be performing essential maintenance on the UIS Core Router on Thursday, December 18th, beginning at 9:00 AM and concluding around 12:00 PM (Noon).
The Core Router serves as the high-speed backbone for the entire campus network. During the 9:00 AM to 12:00 PM maintenance window, there will be intermittent network connectivity (drops, slow speeds, or temporary outages) in the following locations:
ITS Workshops: Planning for Disaster Recovery Failover Exercise
To ensure the resilience and continuity of our essential university operations, Information Technology Services is conducting a Planned Disaster Recovery (DR) Failover Exercise on Tuesday, January 6, 2026.
To ensure the resilience and continuity of our essential university operations, Information Technology Services is conducting a Planned Disaster Recovery (DR) Failover Exercise on Tuesday, January 6, 2026.
This exercise is a critical step in validating our ability to operate following a catastrophic IT event that would take out all of our IT services for a significant period of time, including campus access to the Internet.
Campus-Wide IT Disaster Recovery and Business Continuity Exercise
To ensure the resilience and continuity of our essential university operations, Information Technology Services is conducting a Planned Disaster Recovery (DR) Failover Exercise on Tuesday, January 6, 2026.
This exercise is a critical step in validating our ability to operate following a catastrophic IT event that would take out all of our IT services for a significant period of time, including campus access to the Internet.