Information Technology Services

On or after Tuesday, February 21, all University of Illinois license holders (including all three universities and the System Office) will receive a notification when they log in to an Adobe product. The notification will state that their license has expired. 

This notification is due to an unexpected delay in processing a renewed University of Illinois contract with Adobe. Despite the expiration notification, customers will not experience an interruption in service during the next seven (7) days. 

Welcome to both new and returning members of the UIS community. ITS stands ready to assist you with all your technology issues and questions.

ITS Client Services is your first point of contact for all technology issues regardless of device, platform, or operating system.

ITS Client Services will close Thursday, December 22 at 5 p.m. and will re-open on Tuesday, January 3 at 8 a.m. During this time, there will be limited email support available and no in-person support.

We hope you all have a wonderful break!

ITS Client Services | (217) 206-6000 | techsupport@uis.edu

What does this mean?

On December 13, 2022, UIS will be implementing 2-Factor Authentication (2FA) to better protect both you and the university from unauthorized access to your personal data stored in the university's enterprise systems. UIS will be requiring a second layer of security to access your University account making it difficult for an unauthorized person to access your information. 2FA provides better account protection than merely using a password.

Due to the changes yesterday as a result of the cybersecurity incident, connecting to the VPN now requires 2FA. The login screen askes for a 2nd password. 

The 2nd Password field is for two-factor authentication (2FA). In this field you will type the option below that aligns with how you authenticate with Duo Mobile for 2FA. 

UIS experienced a cybersecurity incident this week. While this incident was caught quickly and intervention took place immediately, we are acting in an abundance of caution and requiring that all UIS users reset their passwords. Please do so within the next 24 hours. After Friday, November 18 at 3pm CST, we will expire passwords for any user who has not yet reset their password and they will be forced to reset their password before they can login to any service.

Shutting Down Skype for Business

ITS will be shutting down the UIS Skype for Business server on December 16, 2022. Microsoft has been migrating Skype for Business functionality to Microsoft Teams and plans to no longer support Skype for Business.

Please note that this has no impact on Skype; Skype for Business is a separate service.    

Please reach out to ITS Client Services if you would like additional training on Zoom or MS Teams.

What should I do if:

We all play a role in each day in our own security. We put on a seatbelt or lock a door. We play a similar role in our digital and online security: we can take actions that improve it and reduce risks.

This October we encourage you to take steps that raise your awareness of cybersecurity in all your roles at the university and beyond. We're focusing on Phishing: how to identify it, report it, and protect yourself against it.