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Dear Campus Community,
As many of you are already aware, Amazon AWS is experiencing a significant outage today. Many of the companies that UIS works with are impacted by the outage, which means that many services are currently unavailable (Canvas, Kaltura, Email+, some of the library databases, etc.).
Thank you for your patience while we wait for Amazon AWS to be fully restored.
As a reminder, Windows 10 will reach end of life on October 14 2025, and all university-owned Windows computers will need to be running Windows 11 before then. Computers running Windows 10 after October 14th will not be allowed on the network.
If you are running Windows 10 on your university-owned computer, please reach out to ITS Client Services to schedule an upgrade. (If you have selected a new computer in our fall round of the Desktop Refresh Program, you do not need to schedule an upgrade for your current computer.)
Multi-Factor SMS No Longer Available After October 30
If you use SMS passcodes when signing in to university resources with Duo, you will need to select a different option before October 30.
SMS passcodes are the least secure option when using Multi-Factor Authentication and the university is removing the SMS option beginning October 30 to help better protect university resources from cyber criminals. MFA also helps protect personal information, such as access to direct deposit.
Welcome to both new and returning members of the UIS community. ITS stands ready to assist you with all your technology issues and questions.
ITS Client Services is your first point of contact for all technology issues regardless of device, platform, or operating system.
ITS Client Services
Help Desk Located in BRK 180 | Media Lab
With the start of the semester upon us, we wanted to remind you of the many tools and resources that are available to support you and your students.
Thanks to campus and system-level financial support, ITS is in the process of implementing a campus-wide infrastructure refresh as part of our efforts to improve Wi-Fi performance. This is a multi-phase project with an expected projected completion date of August 2025.
During the week of July 28, we will be upgrading WUIS and Cox Child Care Center.
During the transition for each building, laptops, tablets, and phones should automatically switch to the new Wi-Fi after a possible brief interruption in service.
Zoom AI Companion Coming August 1st
We’re excited to announce that AI Companion, Zoom’s generative AI assistant, will be
We’re excited to announce that AI Companion, Zoom’s generative AI assistant, will be
As part of our commitment to improving campus connectivity, Information Technology Services (ITS) is transitioning personal devices to the UISPreauth wireless network. This new network replaces UISBYOD and offers enhanced compatibility for a wider range of personal devices, including gaming consoles, smart TVs, and other devices that cannot connect to UISWifi. The UISBYOD network will be turned off on July 22.
Due to staffing issues from July 21-23, in-person access to ITS Client Services will be by appointment only. To ensure we can provide you with dedicated assistance, please schedule your visit by emailing techsupport@uis.edu or calling 217-206-6000.
We appreciate your flexibility and understanding as we manage temporary staffing challenges.
UIS ITS Client Services
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