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Am I able to waive any fees and assessments?

With the exception of the Student-to-Student Grant Fee and the Green Fee, all other fees and assessments are mandatory. Requests to waive the Student-to-Student Grant Fee and/or the Green Fee must be submitted by the posted deadline each semester. After that deadline, those fees can no longer be waived. To view the deadline date (and other important deadlines), please refer to the applicable semester information on the registration information page.

I’m registered for all online classes, but my tuition bill is showing on-campus charges (like the Student Union Fee). Why am I being charged these fees?

In order to qualify for E-Tuition, students must be enrolled in 100% online courses AND be admitted to an online, degree-seeking program. If one of these conditions does not apply, then students are assessed according to the on-campus billing structure. Note: A per hour Online Academic Support Fee will be assessed to ALL students enrolled in an online course, regardless of their academic program. Visit our Tuition page to review information related to tuition, fees, and assessments.

When attempting to register, what do I do when I see a “Departmental/Program/Instructor Approval Required” registration error?

In this case, you should reach out to the department that hosts the class (e.g., for ENG 102, you would contact the English and Modern Languages Department). Once the department enters approval and notifies you, you should be able to register. If the semester has entered the “Late Registration” period, you will need to contact our office to complete the registration. Once we verify that the appropriate permission(s) have been entered and that you have no registration holds on your account, we will complete the registration for you.

When is the last day to drop (without financial obligation, to receive a W grade, etc.)?

There are two types of withdrawals: complete (dropping all hours) and partial (dropping some but not all hours). For additional information, please see the applicable Drop/Withdrawal Policy on the registration information page for each available term. Note that there are different deadlines and financial obligations for complete and partial withdrawals and part of term.

I attended UIS (formerly Sangamon State University), but my potential employer says there’s no information available when they conduct a background check. Why?

There are three potential possibilities for why this has occurred: 1. The entity seeking the information provided us with a name, date of birth, or other information that did not match what we have on file (e.g., if your birthday is 2/1/1985 and they provided 1/2/1985). 2. You did not attend UIS/SSU and have no academic records here. You may have attended another area college (Lincoln Land Community College, Springfield College/Benedictine University, etc.). 3.