There are two types of withdrawals: complete (dropping all hours) and partial (dropping some but not all hours). For additional information, please see the applicable Drop/Withdrawal Policy on the registration information page for each available term. Note that there are different deadlines and financial obligations for complete and partial withdrawals and part of term.
Student Self-Service is the system of record. If there is a discrepancy between it and Canvas, please consult with the course instructor to explain that you have officially dropped the class so that Canvas can be updated.
There are three potential possibilities for why this has occurred: 1. The entity seeking the information provided us with a name, date of birth, or other information that did not match what we have on file (e.g., if your birthday is 2/1/1985 and they provided 1/2/1985). 2. You did not attend UIS/SSU and have no academic records here. You may have attended another area college (Lincoln Land Community College, Springfield College/Benedictine University, etc.). 3.
Information regarding how to make personal information changes can be found on our website.
All transcripts must be requested by the student. No transcripts are provided automatically. Information regarding how to request an official transcript can be found on our website.
Electronic transcripts should be delivered within one full business day following the submission of the request. If it has not been received within that window, please contact our office and please be ready to provide your order number.
If the transcript was sent directly to a third party (e.g., university, employer), we can send a duplicate copy at no charge if two weeks have passed since the first copy was sent. If the transcript was addressed to the student directly, the student will have to submit a new request, including payment. If the first transcript is returned to us as undeliverable, we will refund the student for that copy.
Paper transcripts are sent via first class mail and do not include tracking information. Electronic transcripts are sent shortly after they are authorized by our office. If you requested your transcript via the TranscriptsPlus system, notifications will be sent to the email address you provided on the first page of the order form. All requests require a minimum of one full business day to process.
UIS does not issue printed unofficial transcripts. If you still have access to your UIS account, you may log into Student Self-Service, go to “Home Page,” and then “View Academic History.” On that screen, you should be able to view/print your unofficial transcript. Please be aware that the “View Academic History” option will not be available if the student has outstanding holds.
Yes, UIS does not withhold transcripts or diplomas due to holds on a student's account.