If you received an email saying an item is overdue, fees will be waived immediately upon return.
OR
If you received an email saying charges are being posted to your student account, then they will be removed as soon as possible. Usually this will take 1-2 business days. If these fees are affecting your ability to register for classes, please call the library to speak with us directly.
Please submit the form below and our staff will address this as soon as possible.
Once this form is received, employees will conduct a thorough check to locate the item. When found, it will be removed from your account and all fees will be waived. We kindly ask that you check your home/vehicle/etc. as our staff searches for the item. Please note: while the item is being searched for, it will remain on your library account. However, during this time, no fees for this item will be charged to your account.
You may be blocked from requesting or checking out library books if there are several fees on your account. To resolve this issue, simply return any library materials and the block will be removed and any fees will be waived. If you have lost/damaged a book, you may be responsible for its replacement.
If you have been blocked by another I-Share institution, please contact us to resolve this issue.
Usually, we would like to replace the lost/damaged book with an identical item.
However, it sometimes happens that these materials are difficult to source, no longer available, or no longer relevant. In this case, we may accept different editions or different books on the same subject. This is dealt with on a case-by-case basis. Before ordering these items, please consult our staff via phone or email.
If you are unsure how to find a replacement, please reference our replacement FAQ.
When a lost item is found it is taken to the University Lost and Found immediately. The University Lost and Found is located at the Student Union main desk.
Lost i-Cards are dropped off at the i-Card Center every Mon-Fri at 8:30am. The i-Card Center is located in the Student Affairs Building.
For additional assistance, please call the Library Main Desk at 217-206-6605.
Library fines and fees will accrue on your account if you have overdue or lost (overdue for more than 35 days) items. These fines cannot be paid with your I-Card.
If you still have the overdue/lost item in your possession, simply return it and we will work to begin waiving your fines.
If you have actually lost a library book or damaged it and need to replace it, please see our lost/damaged item FAQ.
Students, staff, and faculty can check out 3 DVDs at a time for 7 days with no renewals.
Special Borrowers (i.e. Alumni and Friends of the Library) can check out 1 DVD at a time for 7 days with no renewals.
For further assistance, please contact the Main Desk at the library at 217-206-6605.
You can check out as many books as you like.
For information on length of checkout and renewal options, click on the Library Services Borrow, Renew, Request web page.
The lending library determines the loan period, restrictions, and renewal policy for its materials. Every effort should be made to complete work with Interlibrary Loan (ILL) materials within the original loan period. Renewal requests may be submitted via the user’s MY ILL account, however some libraries stipulate their materials cannot be renewed. Interlibrary Loan (ILL) books cannot be borrowed for a whole semester.
The normal turnaround time for Interlibrary Loan (ILL) requests is 1-2 weeks for print books, and 2-3 days for articles.