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I returned an item, but I received an email saying it is lost. What should I do?

Please submit the form below and our staff will address this as soon as possible.

Once this form is received, employees will conduct a thorough check to locate the item. When found, it will be removed from your account and all fees will be waived. We kindly ask that you check your home/vehicle/etc. as our staff searches for the item. Please note: while the item is being searched for, it will remain on your library account. However, during this time, no fees for this item will be charged to your account.

I received a notice that my library account is blocked. What should I do?

You may be blocked from requesting or checking out library books if there are several fees on your account. To resolve this issue, simply return any library materials and the block will be removed and any fees will be waived. If you have lost/damaged a book, you may be responsible for its replacement.

If you have been blocked by another I-Share institution, please contact us to resolve this issue.

I need to replace a lost/damaged book. Will you accept a different book on the same subject or a different edition?

Usually, we would like to replace the lost/damaged book with an identical item.

However, it sometimes happens that these materials are difficult to source, no longer available, or no longer relevant. In this case, we may accept different editions or different books on the same subject. This is dealt with on a case-by-case basis. Before ordering these items, please consult our staff via phone or email.

If you are unsure how to find a replacement, please reference our replacement FAQ.

I have a fine/fee on my library account! What do I do?

Library fines and fees will accrue on your account if you have overdue or lost (overdue for more than 35 days) items. These fines cannot be paid with your I-Card.

If you still have the overdue/lost item in your possession, simply return it and we will work to begin waiving your fines.

If you have actually lost a library book or damaged it and need to replace it, please see our lost/damaged item FAQ.

How long may I keep Interlibrary Loan (ILL) materials and may I renew them?

The lending library determines the loan period, restrictions, and renewal policy for its materials. Every effort should be made to complete work with Interlibrary Loan (ILL) materials within the original loan period. Renewal requests may be submitted via the user’s MY ILL account, however some libraries stipulate their materials cannot be renewed. Interlibrary Loan (ILL) books cannot be borrowed for a whole semester.

How long can an undergraduate check out a book for?

General Collection Books Loan Period = 4 Weeks Renewals = Yes. Up to 16 weeks total

Popular Collection Loan Period = 4 Weeks Renewals = Yes. Up to 8 weeks total

Feature Films Collection Loan Period = 7 Days Renewals = No Item Limit = 3

Library of Things Loan Period = 7 Days Renewals = No Item Limit = 3

Curriculum Collection Loan Period = 4 Weeks Renewals = Yes. Up to 8 weeks total

Video Collection Loan Period = 4 Week Renewal = Yes. Up to 8 weeks total

I-Share Loan Period = 4 weeks Renewals = Yes. Up to 16 weeks.