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I turned in my overdue item, how long does it take to get my fees cleared?

If you received an email saying an item is overdue, fees will be waived immediately upon return.

OR

If you received an email saying charges are being posted to your student account, then they will be removed as soon as possible. Usually this will take 1-2 business days. If these fees are affecting your ability to register for classes, please call the library to speak with us directly.

I returned an item, but I received an email saying it is lost. What should I do?

Please submit the form below and our staff will address this as soon as possible.

Once this form is received, employees will conduct a thorough check to locate the item. When found, it will be removed from your account and all fees will be waived. We kindly ask that you check your home/vehicle/etc. as our staff searches for the item. Please note: while the item is being searched for, it will remain on your library account. However, during this time, no fees for this item will be charged to your account.

I received a notice that my library account is blocked. What should I do?

You may be blocked from requesting or checking out library books if there are several fees on your account. To resolve this issue, simply return any library materials and the block will be removed and any fees will be waived. If you have lost/damaged a book, you may be responsible for its replacement.

If you have been blocked by another I-Share institution, please contact us to resolve this issue.

I need to replace a lost/damaged book. Will you accept a different book on the same subject or a different edition?

Usually, we would like to replace the lost/damaged book with an identical item.

However, it sometimes happens that these materials are difficult to source, no longer available, or no longer relevant. In this case, we may accept different editions or different books on the same subject. This is dealt with on a case-by-case basis. Before ordering these items, please consult our staff via phone or email.

If you are unsure how to find a replacement, please reference our replacement FAQ.