Finding information on the University of Illinois Springfield website is now easier than ever.

UIS has launched a new UIS AI Chat across the UIS website to help prospective students, current students, families, alumni and community members quickly find answers to their questions using official university website content.

Available 24 hours a day, seven days a week, the UIS AI Chat can answer questions about topics such as admissions, financial aid, academic programs, tuition, student services, campus resources, events and more. The tool also provides links to relevant webpages, making it easy for users to explore additional information.

Development of the UIS AI Chat

The UIS AI Chat was developed by the Office of Web & Digital Strategy over the past two years as part of an ongoing effort to improve the digital experience for students, employees and website visitors. The team evaluated AI technologies, tested multiple approaches and refined the AI chat to ensure it delivers helpful, accurate responses grounded in official UIS information.

The UIS AI Chat uses an indexed collection of content from uis.edu, including webpages and frequently asked questions, to answer users' questions and direct them to the appropriate resources. As website content is updated, the chatbot's knowledge base is refreshed so it can provide current information from official UIS sources.

The result is a faster, more intuitive way to navigate uis.edu, helping users find the information they need while complementing the personalized support provided by university offices.

Our goal is to make it as easy as possible for people to connect with the information they're looking for. The UIS AI Chat provides another way for visitors to navigate our website quickly while relying on trusted UIS information.

Jessica Baumberger, Director of Web & Digital Strategy

Examples Questions

• How do I apply to UIS?
• What academic programs are available?
• How much is tuition?
• When are application deadlines?
• Where can I find information about financial aid?
• How do I schedule a campus visit?
• Where can I park on campus?

The UIS AI Chat is designed to complement the university's existing online resources and support services. While it can answer many common questions, it does not replace personalized assistance from university offices. Users with questions about their individual circumstances or university records will continue to be directed to the appropriate department.

In addition to improving the visitor experience, the UIS AI Chat will help the university better understand what information users are seeking. Insights from common questions can help identify opportunities to improve website content and make information easier to find.

Visitors can access the UIS AI Chat Assistant by selecting the chat bubble at the bottom of any page on uis.edu using a desktop computer or mobile device.

The UIS AI Chat provides information from official uis.edu content. While we strive for accuracy, responses may occasionally be incomplete or incorrect. Please verify important information using the linked webpages or by contacting the appropriate university office. Report any issues to web@uis.edu.