ITS provides a Cisco-based Internet Protocol (IP) phone system for the UIS community. This system allows for IP desk phones to be connected to the campus network eliminating the need for extra cabling to be run all throughout campus to provide phone support. The IP phone system also allows for more flexibility by allowing for a softphone option to our users. A softphone is a piece of software that allows users to make telephone calls over the Internet via a computer or smartphone. It has all the features of a desk phone and typically expands the range of services you can access on a desk phone. Please visit the Telephones at UIS knowledge base article for more information on how to select your phone and the costs associated with your choice.

To run reports for your departments phone bills please refer to the Pinnacle Phone Bill Report handout.

If you need to forward/unforward your office phone, please log into the CallManager.

Cell Phones

Request to Purchase Mobile Communications Equipment

Submit a request for approval to purchase mobile communications equipment and related service plans for individual employees who will use the equipment and related service plans for business purposes in accordance with Section 8.7 Cell Phone & Data Plan Business Expenses of the OBFS Policy and Procedures manual:

  • Employee’s job must require the use of mobile communications equipment and/or Data or internet service plans.
  • Equipment and services will be used only for University Business purposes.
  • This request is to provide mobile communication products or services for an employee (direct pay from University funds)

Smart Phones

Information Technology Services provides assistance with email, calendar, and WiFi configurations for ActiveSync devices such as iPhone/iPad/iPod, Palm, and Google Android phones.


All UIS faculty and staff are entitled to special discounts from Verizon Wireless (18% service discount and a 25% accessories discount). For more information about these special offers, please contact


UIS employees receive an 18% monthly service discount when they have wireless services with AT&T. Visit AT&T’s Signature Program page for the University of Illinois