Effective March 23, 2020 Health Services will only see patients by scheduled appointment until further notice. Walk in appointments will not be taken and online scheduling has been suspended. Due to the COVID-19 pandemic, Health Services will also discourage non-essential appointments within the building and better leverage our technology for telehealth visits. Appointments can be made by calling 217-206-6676. Individuals without an appointment will not be allowed into patient care areas at this time. Students present in the building should provide for social distancing spaces between themselves and other individuals.
To schedule an appointment, please call 217-206-6676.
All charges will be placed onto student accounts. It is the students’ responsibility to submit any receipts to their insurance provider. The receipts and other necessary forms can be found on the Health Services Patient Portal.
Beginning March 30th Health Services will offer Telehealth ONLY appointments on Monday, Wednesday & Thursday 8:30am-5pm each week until further notice. Telehealth is no charge to the student.
During this time, Health Service in clinic hours will be Tuesday & Friday 8:30am-5pm for certain routine appointments (e.g., immunizations, medication pickup, sore throat, fever, etc).
Routine appointments at Health Services (HS) are scheduled for as short as 15 minutes to as long as 1 hour in length depending on the patient’s ‘complaint’ (illness, injury, etc. – what you describe to the scheduling staff when you call). Your description helps the scheduling staff determine the most appropriate type and length of appointment to give you. However, even with your best description and our best guess in terms of scheduling, times can vary.
Sometimes an acutely injured or ill person might need to be worked into the clinic schedule so your physician/nurse practitioner could be running behind. Other times, your problem ends up being more complicated than either you or your provider first anticipated. What might seem like a run-of-the-mill infection could end up being more serious and requiring lab tests or other diagnostics to hone in on the correct diagnosis.
We try to do our best at Health Services to run on time and to get you in and out as quickly as possible, while providing good medical care. Some good tips to keep in mind in scheduling appointments:
- Arrive early. Plan to arrive 15 minutes early to be sure you can get checked in and fill out or review any required paperwork before your scheduled appointment.
- Be as clear as you can when you call the HS – the more specific you can be about your concerns, the better we can plan your time with us.
- Consider limiting appointments to your most urgent concern. Students occasionally have a list of concerns they would like addressed during a single appointment. While this is sometimes possible, it may not always be practical. The HS is your primary care provider and we hope you will establish a relationship with our providers and feel comfortable when consulting them. We are happy to help you make another appointment for concerns that we weren’t able to address this time.
- Give yourself some leeway – in most cases, it won’t work to get to a 9:30 class after your 9 am appointment at HS.
We hope this information helps you have the best possible experience using the HS. Please don’t hesitate to call our receptionist to make an appointment (217-206-6676). We reserve several open access appointments each day.
Policy for appointments missed without notice
Services offered by the HS are a valuable resource to the campus and are free or low cost in most instances. When an appointment is not cancelled in a timely fashion, it may cause a serious inconvenience to others who need health care, who are ill or injured and need to be seen as soon as any appointment is available. The no-show fee encourages students to be timely in canceling their appointments and helps to finance the cost of health care provider time that was not utilized because an appointment was not cancelled in a timely fashion.
A “no-show” fee of $15.00 is charged to those who do not show up for appointments and for those who cancel appointments less than 24 hours before the appointment time.
Students with the UIS Student Insurance (Academic HealthPlans / Blue Cross Blue Shield of Illinois) can call an after-hours/weekend nurse at 1-800-299-0274 with any medical questions or concerns.