Password Reset

Reset Password

Stored Passwords (on laptops, tablets, phones, etc)

Changing your password will update your credentials for logging into University resources, including webmail, Canvas, Box, Skype for Business, connecting to the wireless network, etc. You may have devices (laptops, tablets, phones) that have stored passwords. Shortly after resetting your password (e.g. within 24 hours), some services and devices will challenge you to enter your password. This occurs due to your locally cached (old) password no longer matching your newly reset password. When your password is reset, you will need to log back in to these resources to save the new password. Depending on the device, you may get a notification to re-enter your password; however, not all devices provide a notification. Please contact ITS Client Services for assistance, if needed.

Available Methods


If you currently know your password, you can reset it at our password reset page. If your password has expired or you have forgotten it, you can use the recovery options to set it (assuming you have set your recovery options – which include options for sending a token to a non-university email address, a text message, or a phone).

In Person

ITS Client Services can assist you with password changes by visiting the Media Lab located on campus in the lower level of Brookens Library. You will need to provide us with your University Identification Card and the other information noted above.

Special Cases [Emeritus Faculty, Generic Department Accounts]

Certain accounts, generic UIS Department Network IDs, are not able to use the online method to reset account passwords. Department accounts can be reset by email request to ITS Client Services from the head of the department who uses that account.

Emeritus faculty and retirees can now reset their passwords through the password reset system.