ITS Client Services

Live Help

ITS Client Services is the primary point of contact for technology questions, problems, and issues. This service is available to all UIS faculty, staff, and enrolled students.

Contact Information and Hours

All forms of contact are available during these hours, with phone support beginning at 7:30am Monday – Friday:


  • 8:30 AM to Midnight – Monday through Thursday
  • 8:30 AM to 5:00 PM – Friday
  • 10:00 AM to 6:00 PM – Saturday
  • 2:00 PM to 10:00 PM – Sunday

ITS Client Services is closed on campus holidays.


Lower Level of Brookens Library, in the Media Lab, BRK 180


(217) 206-6000 or (217) 206-TECH or (877) 847-0443 (Toll Free in United States)



Click the Live Help chat button on any ITS Client Services Web page


Please see our Help Desk Services webpage for detailed information about the services we provide. ITS Client Services also maintains a current listing of supported software.

ITS has many great resources available; please take a moment and check out some of our Useful Links.