ITS Client Services

Live Help

ITS Client Services is the primary point of contact for technology questions, problems, and issues. This service is available to all UIS faculty, staff, and enrolled students.

Contact Information and Hours

All forms of contact are available during these hours, with phone support beginning at 7:30am Monday – Friday:


  • Monday – Thursday: 8am – 9pm
  • Friday: 8am – 5pm
  • Saturday: Closed
  • Sunday: 1pm -9pm

ITS Client Services is closed on campus holidays.


When You Need Support:

Please contact us via phone, email or live chat so that we can try to assist you remotely. If an in-person visit is needed, we will set an appointment with you that works in your schedule so that we are ready for you when you arrive and can avoid lines/crowds.

  • Phone: 217-206-6000
  • Email:
  • Live chat:

How To Get To ITS Client Services:

If an in-person appointment is needed, please wear a mask and come at your designated time. Both service centers are located in the lower level of Brookens Library – one in the lower level lounge and one in the Media Lab.

Via the Stairs: Enter the main doors of Brookens Library, and take the stairs to your right. At the bottom of the stairs, follow the hallway to the right, and take the first right through the glass doors.

Via the Elevator: Enter the door to Brookens Library that is closest to Parking Lot C. Take the elevator to the first floor. Turn right off the elevator and take the first left. Follow the hallway to the glass doors.

Or watch these short videos to see how to find us via the stairs or via the elevator!


Please see our Help Desk Services webpage for detailed information about the services we provide. ITS Client Services also maintains a current listing of supported software.

ITS has many great resources available; please take a moment and check out some of our Useful Links.