Jobs


Information Technology Technical Associate:
Voice and Network Management

New Applicants:

Please create an account from the UIS Job Board. Once account is created, you will need to click on the “Apply Now” at the bottom of the Information Technology Technical Associate – Voice and Network Management Job Detail Page. This will give you access to the Civil Service employment application forms. Once the pre-approval and application forms are complete, submit an exam request form to apply.

Returning Applicants:

Please login to your profile on the UIS Job Board, ensure your civil service employment application is up to date, and submit an exam request form to apply.

All Applicants:

To properly evaluate your qualifications for this position, your online application must include a complete employment history detailing duties, education and certifications. Note that a resume cannot substitute for the information required on the official application form. Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

College Transcripts and Veteran’s Preference Eligibility:

College transcripts and military discharge documentation (DD214, DD215, and NGB22) must be uploaded with the online application. Human Resources will not accept faxed, emailed, or hand delivered documentation to our office.

DEADLINE TO APPLY: September 04, 2018

DEADLINE TO SUBMIT TRANSCRIPTS: September 14, 2018

Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

For full consideration, applicants must be residents of the State of Illinois.

Minimum Starting Salary: $22.60 per hr

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act.

UIS is an affirmative action/equal employment opportunity employer; persons with disabilities, women and minorities are encouraged to apply.

SPECIAL NOTE

There are three (3) position postings in the ITS department. You must apply for each one individually to be considered.

Duties

Functional summary

Provide advanced support of the campus wired, wireless, and voice networks. Ensure that the campus networks meet the needs of the campus community. Work with other team members to ensure that both wired and wireless data systems are efficient and reliable.

Duties and responsibilities

  1. Network Management: Function independently, while working with the ITS Networking team, managing campus networks. Such duties include, but are not limited to, the design, installation, configuration, operation, administration, maintenance, and monitoring of network switches, firewalls, routers, wireless access points, servers, and other network devices. Perform routine network customizations, analyses, maintenance, and replacements to maximize performance and best utilize the network infrastructure. Keep the campus network current with best networking practices. Protect the integrity and security of the network and information transmitted through the network.
  2. Wireless: Provide advanced troubleshooting of devices connecting to the campus wireless network and find appropriate solutions. Ensure all end users have reliable wireless network access. Monitor, manage, and maintain the wireless network controllers. Reconfigure the wireless network as appropriate to support new features. Install new access points and repair or replace existing access points as necessary.
  3. Voice: Perform routine installation, configuration and management of telephone and voicemail services to meet the needs of end users. Administer and manage backend servers necessary for the continued functioning of the voice systems.
  4. Network services: Manage the following network services and ensure their continued operation, availability, maintenance, etc.; network security and access control systems, network administration and management systems, emergency notification systems, DHCP/DNS services, and load balancing devices.
  5. Other duties as assigned.

Personal Relationship

Position interacts with University and departmental faculty/staff/students and other internal/external constituencies to obtain/provide information to facilitate operations and services administered by the department. Communication is accomplished via phone, in-person and electronic communications. Strong interpersonal skills and a professional decorum are required to fulfill all assigned duties and responsibilities that serve to meet the highest standards of professionalism established by the University and the department.

Environmental demands

Must be able to lift 20 pounds routinely and 50 pounds occasionally.
Position may require work during non-business hours on occasion.

Qualifications

Minimum Acceptable Qualifications

Credentials to be Verified

  1. Any combination totaling two years from the following categories:
    • progressively more responsible work experience in IT-related profession
    • college course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      1. 60 semester hours or Associate’s Degree equals one year
      2. 90-120 semester hours or Bachelor’s Degree equals two years

Note: As required by the position to be filled, additional education, training and/or work experience in an area of specialization inherent in the position may be necessary in meeting credential requirements.


Information Technology Technical Associate:
Afternoon and Evening Classroom & Lab Support

New Applicants:

Please create an account from the UIS Job Board. Once account is created, you will need to click on the “Apply Now” at the bottom of the Information Technology Technical Associate – Afternoon and Evening Classroom & Lab Support Detail Page. This will give you access to the Civil Service employment application forms. Once the pre-approval and application forms are complete, submit an exam request form to apply.

Returning Applicants:

Please login to your profile on the UIS Job Board, ensure your civil service employment application is up to date, and submit an exam request form to apply.

All Applicants:

To properly evaluate your qualifications for this position, your online application must include a complete employment history detailing duties, education and certifications. Note that a resume cannot substitute for the information required on the official application form. Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

College Transcripts and Veteran’s Preference Eligibility:

College transcripts and military discharge documentation (DD214, DD215, and NGB22) must be uploaded with the online application. Human Resources will not accept faxed, emailed, or hand delivered documentation to our office.

DEADLINE TO APPLY: September 04, 2018

DEADLINE TO SUBMIT TRANSCRIPTS: September 14, 2018

Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

For full consideration, applicants must be residents of the State of Illinois.

Minimum Starting Salary: $22.60 per hr

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act.

UIS is an affirmative action/equal employment opportunity employer; persons with disabilities, women and minorities are encouraged to apply.

SPECIAL NOTE

  • There are three (3) position postings in the ITS department. You must apply for each one individually to be considered.
  • The hours for this position are afternoon/evening, for example, Monday-Thursday Noon-9:00 pm and Friday 11:00 am-5:00 pm.

Duties

Duties and responsibilities

  1. Responsible for the technical and operational oversight of learning spaces to meet the technological and educational demands of the university.
    • Install, configure, and upgrade networked workstations and peripherals using established procedures
      Maintain and support classroom technologies.
    • Develop and maintain network-related configurations for workstations and servers. Update and monitor configurations to provide optimal quality to end users.
    • Configure, update, and implement operating systems images over the network, using SCCM and other imaging software on Mac and Windows platforms.
    • Maintain software inventories.
    • Participate in the overall coordination of the labs and classrooms as a member of an integrated and mutually supportive team.
    • Provide second-level technical expertise to the UIS Campus Community to resolve more complex network, operating system, and application questions and problems.
  2. Work with faculty and staff in the planning preparation, and use of learning spaces technologies.
  3. Explore and test innovative approaches to teaching and learning through the use of educational technologies. Research, evaluate, and assist in the selection, sourcing, and purchasing of software, hardware, and equipment.
  4. Other duties as assigned.

Difficulty

Position requires knowledge of campus technologies and instructional pedagogies. Strong customer service skills accompanied by excellent communication skills are required to meet the needs of the lab and classroom clientele. Organizational and troubleshooting skills are essential, as is the ability to multi-task and prioritize projects, while continuing to provide effective assistance and support to ensure daily operational needs are met.

Personal relationship

Position interacts with University and departmental faculty/staff/students and other internal/external constituencies to obtain/provide information to facilitate operations and services administered by the department. Communication is accomplished via phone, in-person, and electronic communications. Strong interpersonal skills and a professional decorum are required to fulfill all assigned duties and responsibilities that serve to meet the highest standards of professionalism established by the University and the department.

Environmental demands

The hours for this position are afternoon/evening, for example, Monday-Thursday Noon-9:00 pm and Friday 11:00 am-5:00 pm. Work is primarily performed in an office setting, with regular occasions of walking to other classrooms, labs, and/or offices on campus to maintain equipment and provide instruction and support. Candidates should be able to lift and transport computer equipment. Applicants must be able to lift up to 50 pounds occasionally and 10 to 20 pounds routinely.

Qualifications

Minimum Acceptable Qualifications

Credentials to be Verified

  1. Any combination totaling two years from the following categories:
    • progressively more responsible work experience in IT-related profession
    • college course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      1. 60 semester hours or Associate’s Degree equals one year
      2. 90-120 semester hours or Bachelor’s Degree equals two years

Note: As required by the position to be filled, additional education, training and/or work experience in an area of specialization inherent in the position may be necessary in meeting credential requirements.

Preferred qualifications

  • Advanced knowledge of creating and deploying Mac & PC desktop images over a network.
  • Knowledge of software installation & support of software.

Information Technology Support Associate:
Help Desk / Lab Support

New Applicants:

Please create an account from the UIS Job Board. Once account is created, you will need to click on the “Apply Now” at the bottom of the Information Technology Technical Associate – Help Desk / Lab Support Detail Page. This will give you access to the Civil Service employment application forms. Once the pre-approval and application forms are complete, submit an exam request form to apply.

Returning Applicants:

Please login to your profile on the UIS Job Board, ensure your civil service employment application is up to date, and submit an exam request form to apply.

All Applicants:

To properly evaluate your qualifications for this position, your online application must include a complete employment history detailing duties, education and certifications. Note that a resume cannot substitute for the information required on the official application form. Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

College Transcripts and Veteran’s Preference Eligibility:

College transcripts and military discharge documentation (DD214, DD215, and NGB22) must be uploaded with the online application. Human Resources will not accept faxed, emailed, or hand delivered documentation to our office.

DEADLINE TO APPLY: September 04, 2018

DEADLINE TO SUBMIT TRANSCRIPTS: September 14, 2018

Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

For full consideration, applicants must be residents of the State of Illinois.

Minimum Starting Salary: $16.96 per hr

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act.

UIS is an affirmative action/equal employment opportunity employer; persons with disabilities, women and minorities are encouraged to apply.

SPECIAL NOTE

  • There are three (3) position postings in the ITS department. You must apply for each one individually to be considered.
  • This position is an evening/weekend position; Saturday-Wednesday. Saturday/Sunday to match Media Lab hours (currently Saturday 10:00 am-6:00 pm; Sunday 2:00 pm-10:00 pm), Monday-Wednesday 4:00 pm-12:00 am.

Duties

Duties and responsibilities

Under the supervision of the Information Technology Manager/Administrative Coordinator, under the direction of the Assistance Director of Client Services, to serve as co-coordinator of staffing and services of the ITS labs.

  1. Supervise and manage the ITS Support Assistants.
    • Supervise students, including assign tasks
    • Provides direct supervisory oversight, training and operational back up within all aspects of the Client Services Help Desk.
    • In conjunction with the daytime student supervisor, assists in hiring/termination of student employees; as well as performs regular evaluations of their progress as student employees.
    • Maintains related Support Associate/Lab handbooks and operation manuals.
  2. Supervise and manage computer lab operations through the scheduling of materials and facilities of ITS labs to meet instructional needs.
    • Provides direct technical support for ITS labs and classroom systems and coordinators additional support with internal and external resources.
    • Informs and orients faculty, staff, students, and visitors on the functions and operations of departmental support services.
    • Participates in the overall coordinator of the Client Services Help Desk as a member of an integrated and mutually supportive team.
  3. Support of interdepartmental, non-instructional, and outreach initiatives of the department.
    • Supports the ITS Management Team in development and delivery of new materials, technologies and related services.
    • Assist in departmental cooperation with other campus technology support units.
    • Assists in departmental support of Preview Days, orientations, and ECCE events.
    • Provides technical and logistical support for classroom and conference center presentations utilizing campus technologies.
  4. Manages checkout equipment inventory and maintenance, including assisting with surplus.
    • Performs inventory duties in between each semester.
    • Manages the upgrade and replacement of equipment as needed.
    • Makes recommendations for additional equipment to be added.
    • Assists with preparing equipment for surplus.
  5. Other duties as assigned.

Environmental demands

This position is an evening/weekend position; Saturday-Wednesday. Saturday/Sunday to match Media Lab hours (currently Saturday 10:00 am-6:00 pm; Sunday 2:00 pm-10:00 pm), Monday-Wednesday 4:00 pm-12:00 am.

Work is primarily performed in an office setting, with regular occasions of walking to other classrooms, labs, and/or offices on campus to maintain equipment and provide instruction and support. Candidates should be able to lift and transport computer equipment. Applicants must be able to lift up to 50 pounds occasionally and 10 – 20 pounds routinely.

Qualifications

Minimum Acceptable Qualifications

Credentials to be Verified

  1. High School Graduation or equivalent
  2. Any combination totaling one year from the following categories: progressively more responsible work experience in an Information Technology (IT) related profession college course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
    • 60 semester hours or Associate’s Degree equals one year

Note: As required by the position to be filled, additional education, training and/or work experience in an area of specialization inherent in the position may be necessary in meeting credential requirements.

Preferred qualifications

  • Basic knowledge and support skills for Mac and Windows OS.
  • General knowledge of media formats and their applications.
  • Motivated self-starter with superior interpersonal, organizational, analytical and supervisory skills.