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Division Continuing Education Program – Client Service Workshop

The Division of Student Affairs would like all employees toview this presentation which provides continuing education and to identify four simple practices to help develop and continue our motto and theme for our division “STUDENTS FIRST” and “CLIENT SERVICE”.

A special thanks to Brenda Butler, Manager of the UIS Bookstore and her staff for providing a wonderful program.

CLICK on the link below to view the entire workshop:

http://uishelix2.uis.edu/vod/vod/2012/
Diversity_Center_FISH_Workplace_Seminar.html

Below are the attached handout material and Powerpoint presentation.

RESPECT Presentation – PowerPoint

RESPECT Document - Choose; Play; Be There; Make Their Day

4 FISH – Fish Notes

FISH POSTER

Phone Etiquette basics

RSPCT - Respond; Educate; Solution; Focused; Professional; Empathize

RESPECT Score Board

 

 

 

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