Emergency Service Requests refer to repairs that are necessary to either eliminate a clear threat to life or safety or to prevent extensive building damage. (Please refer to the UIS Residence Life Community Handbook regarding emergency work orders.)
In case of an emergency, during normal business hours, contact the Residence Life Office at 206-6190. After hours, call the Resident Assistant On Duty (RAOD). You can contact the RAOD through the Police non-emergency number at (217) 206-6690.
If it’s determined that your maintenance problem cannot wait until the next day, a member of our facilities team will be contacted to respond as soon as possible.
If it is discovered that repairs are necessary due to carelessness and/or neglect, a charge for the overtime labor (a minimum of 4-hours) and materials may be assessed.