Regardless of whether you currently know your password, you can reset it at our password reset page by submitting identifying information for authentication purposes. You will be asked for the following information: UIN, Name, Birth Date, Gender and Social Security Number OR TCN. Once your information is verified a web link is provided to allow you to change your password.
The ITS Technology Support Center can assist you with password changes during normal working hours by visiting our walk-up service window located on campus on the first floor of the Health Science Building. You will need to provide us with your University Identification Card and the other information noted above.
Special Cases [Emeritus Faculty, Generic Department Accounts]
Certain accounts, such as emeritus faculty and generic UIS Department Network IDs are not able to use the online method to reset account passwords due to problems with verification. If you believe you are affected by this you will need to do the following to get the account password reset:
- Emeritus Faculty can contact the Technology Support center by phone or email requesting the password change. Technology Support Center personnel will contact you for verification purposes.
Accounts can be reset by email request to the Technology Support Center from the head of the department who uses that account.