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Information Technology Services University of Illinois Springfield

Reset Password

Stored Passwords (on laptops, tablets, phones, etc)

Changing your password will update your credentials for logging into University resources, including webmail, Blackboard, Box, Lync, connecting to the wireless network, etc.  You may have devices (laptops, tablets, phones) that have stored passwords.  Shortly after resetting your password (e.g. within 24 hours), some services and devices will challenge you to enter your password. This occurs due to your locally cached (old) password no longer matching your newly reset password. When your password is reset, you will need to log back in to these resources to save the new password. Depending on the device, you may get a notification to re-enter your password; however, not all devices provide a notification. Please contact ITS Client Services for assistance, if needed.

Available Methods

Online

Regardless of whether you currently know your password, you can reset it at our password reset page by submitting identifying information for authentication purposes.  You will be asked for the following information: UIN, Name, Birth Date, Gender and Social Security Number OR TCN.  Once your information is verified a web link is provided to allow you to change your password.

In Person

ITS Client Services can assist you with password changes by visiting the Media Lab located on campus in the lower level of Brookens Library.  You will need to provide us with your University Identification Card and the other information noted above.

Special Cases [Emeritus Faculty, Generic Department Accounts]

Certain accounts, such as emeritus faculty and generic UIS Department Network IDs are not able to use the online method to reset account passwords due to problems with verification.  If you believe you are affected by this you will need to do the following to get the account password reset:

  • Emeritus Faculty can contact ITS Client Services by phone or email requesting the password change.  ITS Client Services personnel will contact you for verification purposes.

Generic Department

Accounts can be reset by email request to ITS Client Services from the head of the department who uses that account.

Contact ITS

  • 217.206.TECH
    217.206.6000
    Toll Free: (877) 847-0443
    Email: techsupport@uis.edu
  • Media Lab
    217.206.6550
  • UHB Computer Lab
    217.206.7100
  • UIS Information Security
    Email: InfoSec@uis.edu


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