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Information Technology Services University of Illinois Springfield

Exchange 2010


The construction of the new Exchange 2010 system has been completed and the migration of employee mailboxes from Exchange 2003 to Exchange 2010 has begun. With this upgrade comes some exciting new features and functionality:

  • Larger mailbox size (up to 2 GB from 250 MB)
  • A new interface for Webmail with many additional features, more closely resembling the functionality of Outlook
  • Tighter integration for Mac users (with the upgrade to Office 2011, Mac users will now use Outlook for their email client)
  • An improved voice messaging system that notifies you when you have missed a call and transcribes voicemail messages into text
  • The introduction of Outlook Anywhere, which allows Outlook 2007/2010 to be used outside the firewall without using the VPN
  • Easier viewing of others’ availability when scheduling meetings
  • Notification if an Out of Office message is on before a message is sent

Preparing for Migration

In preparation for a smooth transition to the upgrade, please clean up your inbox by deleting messages that are no longer needed, emptying the Sent Items and Deleted Items folders, and/or moving messages into Personal Folders or Archived Folders. Step-by-step instructions for cleaning up your inbox are available.

PC users must be running Outlook 2007 or 2010. Mac users must be running Outlook 2011.

Users will need to close out of their mailbox during the migration, which is estimated to last less than 30 minutes.

Training Resources

Training videos and printable documentation is available to assist users in the migration. Training (either one-on-one or for a group/department) is available by request. Please contact Kara McElwrath at kmcel2@uis.edu or 217/206-8237 to schedule a session.

Printable How-To’s

How-To Videos

Mobile Devices

UIS email accounts set up on mobile devices should continue to work. You may need to delete your profile and recreate it. Step-by-step instructions will be available soon. If you experience any problems, please contact the Technology Support Center at 217/206-6000.

Other Notes

Student accounts will be upgraded in Phase 2, planned for the summer of 2011.

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Contact ITS

  • 217.206.TECH
    217.206.6000
    Toll Free: (877) 847-0443
    Email: techsupport@uis.edu
  • Media Lab
    217.206.6550
  • UHB Computer Lab
    217.206.7100
  • UIS Information Security
    Email: InfoSec@uis.edu


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