TSC Monthly Call Totals

The ITS Client Services is the primary point of contact for technology questions, problems, and issues. On this page you will find the number of times that ITS Client Services has been contacted. These numbers come from the Unicenter Service Desk where the issues are logged when a user contacts ITS Client Services.

2015 Tickets by Method of Contact

Month Phone E-Mail Walk-in Chat Total
January 2015 587 352 82 18 1039
February 2015 485 245 189 12 931
March 2015 468 262 172 12 914
April 2015 832 269 259 17 1377
May 2015 740 277 108 12 1137
June 2015 1030 314 70 24 1438
July 2015 763 360 48 15 1186
August 2015 969 685 32 3 1689
September 2015 324 396 90 4 814
October 2015 162 324 68 0 583
November 2015 156 371 31 2 560
December 2015 245 275 22 5 547
2015 Totals 6761 4159 1560 124 12215

 

2014 Tickets by Method of Contact

Month Phone E-Mail Walk-in Chat Total
January 2014 1827 422 154 49 2452
February 2014 1477 317 139 17 1950
March 2014 1370 434 126 22 1952
April 2014 1319 307 122 36 1784
May 2014 1298 283 120 23 1724
June 2014 1251 367 130 25 1773
July 2014 1218 317 120 34 1689
August 2014 1427 434 141 26 2028
September 2014 1906 367 180 31 2484
October 2014 1162 305 113 28 1608
November 2014 1308 259 120 14 1701
December 2014 1099 235 95 15 1444
2014 Totals 16662 4047 1560 320 22589

 

return to top