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Information Technology Services University of Illinois Springfield

Microsoft Lync

Microsoft Lync is a communication tool that allows users to collaborate in real-time via different communications. These include instant message chat, audio and/or video chat, and desktop sharing. In addition, Microsoft Lync talks with the Exchange 2010 Unified Messaging systems to allow users to see when others are available to collaborate.

Lync is our campus-wide solution for web conferencing, making it a great tool for communicating with online students.

Downloading and Installing Lync

Lync is available to all UIS employees via the UIS Webstore. There are two versions of Lync available for download – one for Macs and one for Windows.

Installation Notes: Microsoft releases updates for Lync within Windows Update. Running Windows Update and installing the latest version may help solve any issues you may encounter.  Recommended hardware requirements are available.

Working with Lync

Printable hand-outs are available for step-by-step instructions in using Lync.

Meetings can be scheduled in advance through the Lync Scheduler. To log into the Lync Scheduler, enter UISADNetID for the DomainUsername.

Lync meetings can be recorded, and then uploaded to Kaltura for sharing the recording with others.

Additional Resources

Microsoft offers several resources and tools to assist in maximizing your use of Lync.

A comparison of features available in the various Lync clients is available on Microsoft’s website.

Work Smart – Quick and Easy Guides

Student Use of Lync

Student can use the Lync Web App to participate in meetings, instant messaging, audio/video collaboration, and desktop sharing. The Web App is cross-platform and launches automatically when a Lync meeting link is opened.  Check out this list of supported web browsers for the Lync Web App.

Lync for Mobile Devices

Mobile versions of Lync are available for Windows Phone, iPhone/iPad, and Android devices. Lync on mobile devices is fully functional, including instant messaging, video chat, and screen sharing. Students who wish to use Lync on their mobile device need to contact the ITS Client Services Center.

Known Issues

  • For users with the full version of Lync installed, please use a browser other than Chrome to join meetings.  Chrome does not detect that Lync is installed on your computer and will direct you to the Lync Web App.  Every other browser recognizes that Lync is on your computer and launches your meeting in the full version of Lync.
  • A microphone is required to connect to the audio portion in any of the meetings.
  • Please submit a request to the ITS Client Services Center to activate the CISCO phone functionality to Lync.