ITS Jobs

Information Technology Technical Associate


New Applicants: Please create an account at Once account is created, you will need to click on the Civil Service page and click “Apply Now” which will give you access to the Civil Service employment application forms. Once the pre-approval and application forms are complete, submit an exam request form to apply.

Returning Applicants: Please login to your profile at, ensure your civil service employment application is up to date, and submit an exam request form to apply.

All Applicants: To properly evaluate your qualifications for this position, your online application must include a complete employment history detailing duties, education and certifications. Note that a resume cannot substitute for the information required on the official application form. Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

College Transcripts and Veteran’s Preference Eligibility: College transcripts and military discharge documentation (DD214, DD215, and NGB22) must be uploaded with the online application. Human Resources will not accept faxed, emailed, or hand delivered documentation to our office.


October 16, 2015


October 23, 2015

Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

For full consideration, applicants must be residents of the State of Illinois.

Minimum Starting Salary


The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act.

UIS is an affirmative action/equal employment opportunity employer; persons with disabilities, women and minorities are encouraged to apply.


Duties and responsibilities

  1. Responsible for maintaining a highly-available Microsoft Exchange email and calendar system. Includes analyzing current and ongoing needs, developing plans for addressing those needs, and leading the implementation of system upgrades or other changes. Monitors all Exchange systems for performance and availability problems and provides proactive reports on growth needs. Ensures system is patched according to internal policies. Ensures that all user data is adequately protected from catastrophic loss or corruption.
  2. In coordination with team members, responsible for physical and virtual server set up, installation of Windows operating systems, configuration, securing, updating, maintenance, including software updates and patches, and monitoring. Manages the physical hardware inventory, including the processing of surplus equipment in a secure fashion according to University policies.
  3. In coordination with team members, shares responsibility for the monitoring and management of the vSphere infrastructure, storage area network, Active Directory, DNS, DHCP, and ADFS.
  4. Responsible for overseeing the Barracuda anti-spam/anti-malware system. Monitors the system to ensure timely mail delivery. Configures devices as required to accommodate ongoing business needs with minimal service disruptions. Provides reports to the supervisor on usage trends.
  5. Installs and maintains network, server, systems performance monitoring and logging systems.
  6. Responsible for maintaining the hardware for the campus door access and video recording systems. Includes server management, applying latest vendor patches, helping to troubleshoot operational issues to determine likely causes and supporting remediation efforts.
  7. Other duties as assigned.


Minimum qualifications

Any combination totaling two years from the following categories:

  • Progressively more responsible work experience in IT-related professions
  • College course work in Information Technology (IT), IT Management, or a closely related discipline, as measured
    by the following conversion table or it’s proportional equivalent:

    • 60 semester hours or Associate’s Degree equals one year
    • 90-120 hours or Bachelor’s Degree equals two years

Specialty factors

  1. 2 years of experience needed in order to meet the minimum qualifications for a total of four years in any combination from the above tables
  2. Active Directory and Microsoft Exchange experience

Preferred qualifications

  1. Strong knowledge of Microsoft server operating systems
  2. Strong knowledge of Microsoft Active Directory, DNS, and Exchange
  3. Ability to diagnose and resolve complex problems
  4. Ability to understand and utilize OS security concepts and best practices, optimization and diagnostic tools
  5. Ability to work independently
  6. Strong organizational, interpersonal, and general communication skills

Environmental demands

Work is primarily performed in an office setting with regular occasions of walking to other classrooms, labs, and /or offices on campus to maintain equipment and provide support to users. Candidates should be able to lift and transport computer equipment. Applicants must be able to lift up to 50 pounds occasionally and 10 to 20 pounds routinely.