ITS Jobs

Information Technology Technical Associate

Close Date: June 07, 2016

New Applicants:  Please create an account at  Once account is created, you will need to click on the Civil Service page and click “Apply Now” which will give you access to the Civil Service employment application forms.  Once the pre-approval and application forms are complete, submit an exam request form to apply.

Returning Applicants:  Please login to your profile at, ensure your civil service employment application is up to date, and submit an exam request form to apply.

All Applicants:  To properly evaluate your qualifications for this position, your online application must include a complete employment history detailing duties, education and certifications.  Note that a resume cannot substitute for the information required on the official application form. Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

College Transcripts and Veteran’s Preference Eligibility:  College transcripts and military discharge documentation (DD214, DD215, and NGB22) must be uploaded with the online application.  Human Resources will not accept faxed, emailed, or hand delivered documentation to our office.

DEADLINE TO APPLY: June 07, 2016


Failure to list or accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

For full consideration, applicants must be residents of the State of Illinois.

Minimum Starting Salary:  $23.07/hr

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment.  Background checks will be performed in compliance with the Fair Credit Reporting Act.

UIS is an affirmative action/equal employment opportunity employer; persons with disabilities, women and minorities are encouraged to apply.

Duties and Responsibilities:

  1. Installs, configures, troubleshoots, maintains, and upgrades networked audio-video integration systems and peripherals, including implementing new and complex interfaces by applying new and upcoming standards in the field. Often requires complex knowledge of networking and interfacing of tablets, mobile devices, laptops, and other equipment.
  2. As the campus systems integrator, serves as the main point of contact for the media-related/technology requests, utilizing expertise to collaborate with both internal and external patrons to determine appropriate media/technology needs. Acts as liaison to faculty and staff regarding complex integration issues, current and anticipated software, network, and/or equipment needs to ensure minimal downtime and loss of productivity.
  3. Responsible for systems programming and user-interface development of technology control units in learning spaces.
  4. Maintains supervisory authority of audio-video systems, policies, procedures, and staff. This includes developing and maintaining operational and procedural manuals and training for assigned staff.
  5. Conducts needs analysis on current integration systems and accessories and recommends purchases. Researches and tests innovative approaches in emerging technologies for higher educations
  6. Performs other duties as assigned.


Minimum Acceptable Qualifications:

Any combination totaling two years from the following categories:

  1. Progressively more responsible work experience in an IT-related profession
  2. College coursework in Information Technology, IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
    • 60 semester hours or Associate’s Degree equals on year
    • 90-120 semester hours or a Bachelor’s Degree equals two years

Specialty Factors:

At least one year of experience integrating audio-video integrations systems, including experience with current and emerging technologies

Additional Requirements:

  • Knowledge of cross-platform audio-video technologies and their application
  • Skill in the operation and maintenance of audio-video integration equipment
  • Ability to evaluate equipment and make recommendations
  • Supervisory ability
  • Administrative ability

Preferred Qualifications:

  • Experience with streaming/video encoders
  • Desire and ability to work effectively with staff, faculty, students, and vendors in a professional manner
  • Motivated self-starter with superior interpersonal, organizational, and analytical skills
  • Ability to identify and resolve complex technical problems
  • Ability to assume a high degree of responsibility and reliability and work independently with minimal supervision


Position requires knowledge about audio-video system design and implementation, as well as other instructional technologies. Strong organizational and communication skills are required to meet the needs of the campus community. Ability to work well independently, yet also serve well in team member roles; ability to multi-task and reprioritize projects is required to meet deadlines and respond to matters of urgency. while continuing to provide effective assistance and support to ensure daily operational needs are met.

Personal Relationship:

Position interacts with University and departmental faculty/staff/students and other internal/external constituencies to obtain/provide information to facilitate operations and services administered by the department. Communication is accomplished via phone, in-person, and electronic communications. Strong interpersonal skills are required to fulfill all assigned duties and responsibilities that serve to meet the highest standards of professionalism established by the University and the department.

Environmental Demands:

This position is a Monday – Friday, daytime shift, requiring some extra hours coverage as needed. Work is primarily performed in an office setting, with regular occasions of walking to other classrooms, labs, and/or offices on campus to maintain equipment and provide instruction and support. Candidates should be able to lift and transport computer equipment. Applicants must be able to lift 50 pounds occasionally and 10 to 20 pounds routinely.