Information Technology Services

 Computer Lab Consultant

Job Description: Work along with full-time staff  in the computer labs and classrooms with hardware/software problems, database input, assist in videoconference support as well as perform general clerical work and general housekeeping responsibilities.

Qualifications: Good communications skills.  Positive customer service attitude.  Punctual and reliable in attendance.  Willing to learn new technical concepts and tasks.  Accurate in work.  Able to interact well with other people and work cooperatively with other student assistants and staff.  Familiar with Windows NT/98/2000/XP, Macintosh OS 9/OS X, Microsoft Office applications, scanning, printing, digital video/audio editing, and the Internet.  Unix experience desirable.
If chosen at interview, must attend orientation/training sessions before you will be allowed to work.

Help desk Consultant

Salary:  $8.50  

Job Description:  Provides phone, e-mail, and walk-in support for University faculty, staff, and students.  Common problems to be solved include email, password resets, computer virus infections, wireless and software installations, and general troubleshooting.  

Qualifications:

Applicants must possess the ability to speak to people of varying technical expertise in person, over the phone, and by email.  Must be able to work closely with coworkers in a small office environment.  Excellent written and oral communication skills.  Positive attitude towards customer service.  Ability to work with sensitive information in a conscientious manner.  Punctual, responsible, and accountable for actions.  Must be familiar with personal computers.

Tech Support Assistant

Salary:  $8.50

Job Description: Assists full and part time staff with the set-up of audio-visual and computer equipment as well as assisting with ongoing trouble shooting duties. The job requires more technical expertise than that of the Help Desk consultant.  May also be asked to provide assistance in computer labs and classrooms.

Qualifications:  Good communication skills.  Positive customer service attitude.  Must be punctual and reliable in attendance.   Must be willing to learn new technical concepts and tasks and be accurate with their work.  Must be able to interact well with others and work cooperatively with staff and other student assistants.  Must be familiar with Windows NT/98/2000/XP. Macintosh OS 9/OS X; Microsoft Office applications, scanning, printing, digital audio/video editing and the internet.  Unix experience desirable.  If chosen after a personal interview, applicant must attend orientation/training sessions before they will be scheduled to work.

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