Department of Education Complaint Process

Federal regulations mandate institutions of higher education to provide contact information for filing complaints. Below, current and prospective students will find institutional and external contact information for the complaint process.

Code of Federal Regulations

  • 668.43 Institutional Information
    (b) The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.

Complaint Resolution

  • Campus Resources

Online learning is integrated in the traditional academic department structure at the University of Illinois Springfield. All students, both online and on campus, should begin the complaint resolution process by contacting their department chair or dean.

The Student Grievance Policy provides guidance for resolving academic and non-academic complaints on campus. http://www.uis.edu/studentaffairs/students/policies/ documents/grievance.html

The Office of Access and Equal Opportunity addresses all issues related to discrimination and harassment. http://www.uis.edu/aeo/

  • External Resources
    If the complaint cannot be resolved through university channels, information regarding the complaint process for the state in which the student resides is listed below.

The State of Illinois Board of Higher Education coordinates institutions of higher learning in the state – http://www.ibhe.org/contactUs.htm

The Higher Learning Commission (HLC) is the University of Illinois Springfield’s regional accreditor.
Statement of Affiliation – http://www.ncahlc.org/component/com_directory/Action, ShowBasic/Itemid,/instid,1151/
Contact the HLC : http://www.ncahlc.org/contact-us.html

Complaint Resolution Contacts by State