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University of Illinois Springfield

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Student Satisfaction Inventory

Institutional Data Analysis Group (IDAG)

In 2001, UIS contracted with the Noel Levitz consulting firm for assistance in reviewing and developing action plans to strengthen its student recruitment and retention practices. One of the assessment tools used during this consultation was the Student Satisfaction Inventory (SSI). The SSI assesses the degree of importance students place on various academic, business, and student services as well as students’ satisfaction with these services. The difference between the degree of importance and the level of satisfaction, referred to as the gap, provides an indication of the extent to which students’ expectations are being met. The SSI also provides normative data for 12 scales and individual items. UIS first administered the SSI in 2001, and then again in 2003, 2005, and 2007 to a stratified sample (by student headcount across colleges and undergraduate/ graduate levels) that comprised approximately 30% of the UIS student body.

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